Frequently Asked Questions
-How long does Shipping take?
Items can take up to 5-7 business days to process after payment is received. Afterwards, please allow up to 3-5 business days for shipping. Signature Confirmation is required upon delivery. Please note, Honey’s Luv Hair is not responsible for any lost/damaged packages. International Shipping times may vary due to COVID-19,however the standard is 6-10 business days.Please note, for international orders, the customer is responsible for additional fees associated with the order upon delivery (import fees, brokerage fees, etc.). For FPO AP addresses etc. the normal processing times are the standard, however shipping times may vary with USPS.Their normal timeframe to deliver is 10-15 business days.
-What is your Shipping Policy?
Products will only be shipped to confirmed addresses via PayPal. If the shipping address is not the same as the billing address that is connected with your ATM/Debit/Checking Account, it will not confirm.
-Do I receive a tracking number?
Yes, all purchases receive a tracking number.
-What is your refund/exchange policy?
No Refunds. Due to the nature of our product, refunds and exchanges are not permitted.
-Do you offer HD Lace?
Yes we do!!! In various textures and measurements. However, due to the COVID-19 pandemic there is a shortage. Feel free to reach out to us for a special order via email (info@honeysluvhair.com) or our Facebook or Instagram messenger (HoneysLuvHair) and we are more than willing to assist.
-What is the quality (grade) of your hair?
Honey’s Luv Hair does not offer grades of hair due to no industry standard for such grades. However, we offer specifications of our hair qualities and put them into different collections (Boojee Bee and Frugal Bee etc).
-What is the difference between your different collections?
The Boojee Bee Bundle Collection has the following specifications:
With proper care, hair will last at least 1 year +. Hair can be bleached up to 613 color safely. No matting or tangling with proper care, minimal shedding, hair color: natural black brown.
The Frugal Bee Bundle Collection has the following specifications:
With proper care, hair will last approximately 6-12 months. Can be bleached up to color 27 safely. No matting or tangling with proper care. Minimal shedding, hair color; natural black brown.
The Blonde Bee Bundle Collection has the following specifications:
With proper care, hair will last at least 1+ year. No matting or tangling with proper care. Minimal shedding. Commonly referred to as 613 hair.
Can I wash/color/blow dry and straighten my extensions from Honey’s Luv Hair?
Yes! All of our hair (ponytails, clip-ins, bundles, wig, etc.) is TOP quality virgin hair. Treat it as your own!
How do I know my lace wig size?
Our caps come in three sizes (S, M, L). Refer to the measurements on the Cap Size Chart. Prior to measuring, ensure your hair is lying as flat as possible while prepping your hair the way you would prior to applying the wig. Using a tape measure calculate the measurements, ensuring the tape measure is flushed with your head and not stretched. Also, place your measuring tape outside of your hairline.
How many bundles are needed for a full sew in?
12”-16” needs 2 bundles. 18”-24” needs 3 bundles, and 24”-30” needs 3-4 bundles.
What is density?
This is in reference to how thick or thin your lace wig is. 100%-120% is considered the average human head.
If you have any questions, that were not answered, feel free to reach out to our email address info@honeysluvhair.com
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